The guarantee benefits you in three ways.
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Our product line has been refined by this
guarantee. If we see that something is not lasting, we
stop selling it! Everything you buy from MissionaryMall has
been tested by real missionaries. If it fails, we get it back
and then fix the product or find another supplier for future
missionaries. We don't just offer theories on what we think will last, we put our money where our mouth is.
We are on the line for items that don't last!
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You are covered! If you wear out any
item covered by the guarantee, send it back and we'll replace it.
If it is too difficult to send back, just send a picture of worn out items in place of the
item itself. Our prices are already the lowest around, but the guarantee means that you will
never have to "re-buy" mission gear, saving you hundreds of dollars on your mission as well!!!
How to use the guarantee:
If you purchase
anything* from us and it wears out during the course of
normal missionary service, send it to:
MissionaryMall Guarantee
210 East University Parkway
Orem, UT 84058
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Once we get the worn out item or picture, we will replace it and pay to
have it mailed to you or your family anywhere in the continental USA. Why can't we
ship internationally? We don't ship internationally because the receiving
missionary incurs tariffs which sometimes equal or are greater than the value of
the items being shipped. Items shipped to the US and then shipped internationally
by family members can be washed or unpacked and then declared to have little or no
value as used clothing or accessories.
-
Replacement items are subject to shipping times of 2-3 weeks.
If there is a backorder or if we not longer sell the item, you will
be contacted to select a new item or wait.
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Please include your name and the US address you would like the new
items sent to. If serving abroad, please make sure that the
US receiver is aware that they will be receiving replacement
clothing for you and will need to send it to you in the field, preferably
washed and marked on the customs slip as "used clothing with no value."
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Although
not required, you may also send any funny pictures or stories
explaining the demise of the garment for use on our website along
with suggestions of how to improve the garment to increase
durability.
*This
warranty covers everything we sell except Lennox suits (it does
cover our MissionaryMall Suit and everything else we sell).
Additional Guidlines.
Although we are very flexible and lenient, the following list applies:
-
To use
the guarantee you must be able to receive the replacement items
while currently serving as a full time missionary and living in the
mission field. (You can't send us all of your clothing right
before you come home and have a totally new wardrobe).
-
Worn out
items must be received by MissionaryMall within 2 years (24 months)
of purchase.
-
To be
worn out, the clothing must have holes in it, or the accessory must
no longer function. The guarantee does not apply to mutilated,
burned, or otherwise ceremoniously sacrificed clothing or
accessories. In other words, you can't hit hump day, burn your
suit, and send it back.
-
The
WearProof Guarantee applies only to items worn out in normal
missionary service as defined in the Missionary Handbook. The
guarantee doesn't include damage caused by goofing off, non-tracting related
basketball games, mountain climbing on P-day, skateboarding, fence climbing,
pole vaulting, fighting/wrestling with your companion, etc. etc. It does
cover worn clothing and accessories caused by good hard missionary service.
We will trust you on this one.
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For missionaries sending pictures:
If possible, we would really appreciate it if you would also return the item to us after your
mission service so we can send it to our manufacturers for improvement.
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